We are excited to announce the launch of Elastic's Support Assistant. This blog takes you through a tour of our latest generative AI tool and some common scenarios where it can help with your own use of Elastic technology.

This series gives you an inside look at how we're using generative AI in Elastic customer support. Join us as we share our journey in real time!

We transitioned our Support Hub to semantic search, a more advanced search method that understands user intent rather than relying on keywords. This transition helps provide customers with more relevant search results in Elastic's support content.